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Customer service skills are critical for your business success. This course is designed for any business that serves customers, regardless of the industry you are in.
With customer expectations on the rise as customer service decreases, your business can gain a competitive edge by consistently providing exceptional service.
More and more new businesses start up in New Brunswick each year, providing customers with more choice of where to spend their money. N.B. Service Excellence can help make your business stand out from your competitors.
Workshop Objectives
The workshop will help you understand the domino effect that positive attitude, attention to detail, and working as a customer-focused team can have on the future of your business. It provides tools to help you succeed as a service professional by teaching how to maintain positivity, work as a team, manage workplace risk and learn service recovery.
When customers receive excellent service at your business, they will return, spend more money and tell their friends about it. No amount of money can match the value of positive word-of-mouth advertising!
Every employee on your team should view themselves as customer service professionals, whether they deal directly with customers or not.
Modules
Module 1 – Gain the Competitive Edge
Module 2 – Maintain Positivity
Module 3 – Work Together
Module 4 – Deliver Service Excellence
Module 5 – Service Recovery
Module 6 – Manage Workplace Risk
By the end of the workshop, you will be able to:
- Identify the critical skills required to deliver excellent customer service
- Always choose to show a positive attitude
- Understand the impact of poor vs. excellent customer service
- Display behaviors of service excellence
- Be aware of all that can go wrong
- Prevent service breakdown